FAQs

WHERE DO YOU SHIP TO?
Please click [here] for our shipping information.

HOW DO I RETURN AN ITEM?
Please click [here] to access our returns portal. Items must be shipped back to us within 14 days of you receiving your parcel.

I HAVEN’T RECEIVED MY ORDER.
Please allow the estimated delivery time for your chosen shipping method. If it hasn’t arrived, track your parcel using your tracking number. Still need help? Email customer.service@rarelondon.com.

HOW LONG DOES A REFUND TAKE?
Refunds are processed within 3-5 working days after receiving your return, but it may take up to 10 working days depending on your bank.

I RECEIVED THE WRONG ITEM.
If you received the wrong item or size, email customer.service@rarelondon.com with your name, order number, and item details.

HOW DO I CHOOSE THE RIGHT SIZE?
If you are unsure of your size, you can compare your measurements with our size guide [here].

Please note that all queries sent to our customer service team will be responded to promptly; however, please allow up to 3 working days.