FAQs

UK orders are usually delivered within 2–4 working days. Express delivery is also available at checkout.

International delivery times vary by location and will be shown at checkout.

Yes. Once your order has been dispatched, you’ll receive a tracking link by email. You can also log into your Rare London account to view order updates.

We process orders quickly, so we can’t guarantee changes once your order is confirmed.

Please contact customer.service@rarelondon.com as soon as possible, and we’ll do our best to help.

You can return full-price items within 14 days of delivery.

Items must be unworn, undamaged, and returned with the RARE LONDON ribbon and all tags attached.

Please email us with your order number and clear photos of the fault.

If confirmed faulty, we’ll arrange a refund, replacement, or repair in line with your statutory rights.

Items returned without tags/ribbons or that show signs of wear will not be treated as faulty.

• Refund to original payment method → £6.95 fee deducted for UK returns.
• Refund to store credit → FREE returns + 10% bonus.
• International customers → must cover their own return postage.

Yes. Exchanges are available for a different size of the same item only.

All returns and exchanges are processed within 4 working days of reaching our warehouse.

Once we receive your parcel, please allow up to 15 working days for processing.

You’ll receive an email confirmation once your refund, store credit, or exchange has been completed.

Popular items may be restocked. Sign up for back-in-stock alerts on the product page, or follow us on Instagram @rarelondon for updates.

Yes — you can find our Size Guide on every product page to help you choose the perfect fit.

At checkout, enter your unique gift card code in the “Discount/Gift Card” box.

Gift cards are valid for 9 months from the date of issue.

Our Customer Service team is here to help.

Please email customer.service@rarelondon.com with your order number for the fastest support.