Returns
We hope you love your Rare London purchase. If you have changed your mind, we are happy to accept returns within 14 days of you receiving the item. All items must be returned unworn, undamaged and in perfect condition with all tags remaining.
We ask that you take care when trying garments on as items returned back to us in an unwearable, damaged condition with marks caused by makeup/fake tan/any other stains, will not be accepted and refused a refund.
EASY RETURNS
Click the below link to access the Rare London Returns Centre, enter your order number and let us know that you wish to return.
Please note that return shipping costs are not covered by Rare London and will not be refunded with your order. Please ensure that any items returned are sent via a Tracked Service with your nearest post office, as we cannot be responsible for any lost or damaged items in transit.
Returns will be processed within 48hrs of receiving the goods and will be refunded to your original payment method within 5-10 working days.
For any assistance required, please email our customer service team at customer.service@rarelondon.com *Open Monday to Friday 9am-5pm
EXCHANGES
Rare London does not offer exchanges as it is easier to return and re-purchase, if you have any problems or questions regarding this please contact us via email.