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Returns Portal Information
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Your three returns options are:
1. Refund to Original Payment Method
A £6.95 fee will be deducted from your refund to cover the cost of the Royal Mail returns label. Refunds are processed within 15 working days of receiving your return parcel.
2. Refund to a Gift Card (Free Returns + 10% Bonus)
If you choose store credit, your return is completely free (no £6.95 fee). You’ll also receive a 10% bonus on your refund. A digital Gift Card will be emailed to you within 15 working days of receiving your return parcel.
3. Exchange
Exchanges are available for a different size of the same item only (style, print and colour must be identical). Exchanges are processed within 4 working days of receiving your return parcel, and your replacement will be dispatched once processed.
If you haven't received your refund or exchange within 15 working days, please email us at customer.service@rarelondon.com
Returns Address: Global Fashion Brands Ltd, Unit 2 Century Buildings, Tower Street, Brunswick Business Park, Liverpool, L3 4BJ
