Lilac Diamante Mesh Cowl Maxi Dress

Frequently asked questions

SIZE & FIT

All our sizing is UK based, use our size chart to work out what size you are.

SIZE & FIT

All our sizing is UK based, use our size chart to work out what size you are.

SHIPPING & DELIVERY

Standard Tracked Delivery - £3.95

Operates weekdays Monday - Friday. Please note that all orders take approximately 2-5 days after the day of posting.

Next Day Tracked Delivery - £6.95

DPD aim to deliver your parcel items the next working day, If you need your outfit for Saturday, then please alternatively select Saturday delivery at checkout. Orders placed before 3pm will be eligible for same day despatch. However, please note that any orders placed over the weekend will be processed and despatched the next working day.

Saturday Delivery - £9.95

Please ensure you place your order before 3pm to ensure on time arrival of your parcel.

View our full shipping information here for EU and International delivery.

SHIPPING & DELIVERY

Standard Tracked Delivery - £3.95

Operates weekdays Monday - Friday. Please note that all orders take approximately 2-5 days after the day of posting.

Next Day Tracked Delivery - £6.95

DPD aim to deliver your parcel items the next working day, If you need your outfit for Saturday, then please alternatively select Saturday delivery at checkout. Orders placed before 3pm will be eligible for same day despatch. However, please note that any orders placed over the weekend will be processed and despatched the next working day.

Saturday Delivery - £9.95

Please ensure you place your order before 3pm to ensure on time arrival of your parcel.

View our full shipping information here for EU and International delivery.

REFUND POLICY

If you are not completely satisfied with your item(s) you can return them to us in their original condition within 14 days from the date of order.

Sale items can be returned for refund by online store credit only.

No Sale Exchanges – Store Credit Only

We do not offer direct sale exchanges. If you wish to swap an item, store credit will be issued, allowing you to repurchase your preferred item separately.

For all UK returns, a £6.95 fee will be deducted from your refund to cover the cost of the Royal Mail returns label.

READ RETURNS POLICY

REFUND POLICY

If you are not completely satisfied with your item(s) you can return them to us in their original condition within 14 days from the date of order.

Sale items can be returned for refund by online store credit only.

No Sale Exchanges – Store Credit Only

We do not offer direct sale exchanges. If you wish to swap an item, store credit will be issued, allowing you to repurchase your preferred item separately.

For all UK returns, a £6.95 fee will be deducted from your refund to cover the cost of the Royal Mail returns label.

READ RETURNS POLICY

BUY 2, GET 1 FREE - RETURNS & STORE CREDIT POLICY (ENDED)

Our Buy 2, Get 1 Free promotion applied only to sale items, giving you even more savings on your favourite discounted styles. Please read our return policy carefully before purchasing.

Returns & Store Credit:

All sale items, including those purchased under this promotion, are eligible for store credit only. Refunds to the original payment method are not available.
If all three items are returned, store credit will be issued for the amount paid (excluding the free item).
If you return only the free item, no store credit will be issued, as the item was provided at no cost.
If you return one of the paid items, the promotion will no longer apply, and store credit will be adjusted accordingly.
If you return two paid items and keep the free one, the free item will no longer qualify as free, and its value will be deducted from your store credit.

No Exchanges – Store Credit Only

We do not offer direct exchanges. If you wish to swap an item, store credit will be issued, allowing you to repurchase your preferred item separately.
If the item you want is still in stock, we recommend repurchasing quickly to avoid missing out.

BUY 2, GET 1 FREE - RETURNS & STORE CREDIT POLICY (ENDED)

Our Buy 2, Get 1 Free promotion applied only to sale items, giving you even more savings on your favourite discounted styles. Please read our return policy carefully before purchasing.

Returns & Store Credit:

All sale items, including those purchased under this promotion, are eligible for store credit only. Refunds to the original payment method are not available.
If all three items are returned, store credit will be issued for the amount paid (excluding the free item).
If you return only the free item, no store credit will be issued, as the item was provided at no cost.
If you return one of the paid items, the promotion will no longer apply, and store credit will be adjusted accordingly.
If you return two paid items and keep the free one, the free item will no longer qualify as free, and its value will be deducted from your store credit.

No Exchanges – Store Credit Only

We do not offer direct exchanges. If you wish to swap an item, store credit will be issued, allowing you to repurchase your preferred item separately.
If the item you want is still in stock, we recommend repurchasing quickly to avoid missing out.

CARE INSTRUCTIONS

Most of our garments are dry clean or hand wash only, however you can check this on the care label on the inside of your garment.

CARE INSTRUCTIONS

Most of our garments are dry clean or hand wash only, however you can check this on the care label on the inside of your garment.